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Privacy Policy
Spinsup Casino operates under a licence from the Tobique Gaming Commission (No. 0000002) and the Comoros Autorité Comorienne des Jeux en Ligne (ALSI-202508056-FI2), providing regulated oversight for player protection.
Information we may collect
To provide an online casino account and related services, Spinsup Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how you use the website, which services you access and whether checks are required for your account. We aim to collect information that is relevant to operating the service, meeting legal and security requirements, and assisting players.
Account and contact details
When you register or communicate with the site, we may receive details such as your name, date of birth, residential or contact information, login details, account preferences and records of communications. We may also keep information about your chosen settings, responsible gaming preferences and requests made through customer support. Login credentials should be kept confidential and should not be shared with other people.
Identity and verification information
Casino services may require identity, age, location or source-of-funds checks. For these purposes, we may handle verification documents and information contained in them, such as identity details, dates, images and evidence needed to confirm an account. We may also record the outcome of checks and information relating to account security, fraud prevention and responsible access to the service.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on their own systems. Spinsup Casino may receive confirmation, status, partial payment details or other information needed to reconcile transactions, prevent misuse and provide account support. We do not ask players to provide payment information through unofficial channels.
Technical, device and usage information
When you visit or use the website, technical information may be recorded. This can include an internet protocol address, browser type, device characteristics, operating system, language, general location information, pages viewed, links used, session information and dates or times of activity. This information may help us maintain website performance, understand usage, identify unusual activity and protect accounts.
Support and communication records
If you contact support, we may keep the information you provide and a record of the conversation. These records help us investigate questions, verify requests, resolve disputes, improve support quality and maintain an accurate history of account-related activity. Please avoid sending unnecessary sensitive information in messages.
How and why information is used
Personal information may be used for the following general purposes. The particular use will depend on the information involved, the service requested and the circumstances of your account.
- To create, maintain and administer your player account.
- To provide casino features, process requests and display account information.
- To process and reconcile deposits, withdrawals and other account transactions.
- To confirm identity, age and eligibility where checks are required.
- To carry out anti-fraud, anti-money-laundering, security and risk checks.
- To detect suspicious, prohibited or unauthorised activity and protect players and the website.
- To provide customer support, investigate complaints and respond to enquiries.
- To meet legal, regulatory, record-keeping and responsible gambling obligations that apply to the service.
- To monitor, test, maintain and improve website functionality, reliability and security.
- To understand general website use and produce reports or aggregated information that does not identify individual players.
- To send service messages, including account, security, transaction and policy updates.
- To send marketing communications where permitted and where you have provided the relevant permission or otherwise have a valid basis to receive them.
We do not use personal information for unrelated purposes simply because it is available to us. Where practical, we take steps to limit access to information to people and service providers who need it for an authorised purpose. Some information may be combined from account activity, verification checks, technical records and support interactions to help protect the service and keep records accurate.
Sharing information
Information may be shared with service providers that support website hosting, technology, payments, identity verification, fraud prevention, customer support, security, communications, analytics or other business functions. These providers should handle information only for authorised services and according to appropriate instructions or contractual arrangements. Information may also be disclosed when necessary to respond to a lawful request, protect rights and safety, investigate suspected wrongdoing, enforce applicable terms or support a transaction involving the service.
Some service providers may operate in Australia or overseas. When information is handled by another organisation or in another location, reasonable steps are taken to support appropriate privacy and security protections. Information may be transferred or accessed across borders where this is needed to operate the website, process transactions, conduct checks or provide support.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. A cookie is a small file or identifier placed on a device or read by a browser. Cookies may support login sessions, remember preferences, help the website function, measure performance, understand general usage and support security. Some cookies are necessary for core features, while others may be used for analytics or communications.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login, preferences or some website features. Browser settings differ, so consult the help information for the browser or device you use. Where applicable, choices about optional technologies may also be presented through website settings.
Keeping information secure
We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods and staff or provider procedures. No website, device or method of transmission can be guaranteed to be completely secure.
Players can help protect their information by using a strong, unique password, keeping login details private, signing out on shared devices, installing security updates and contacting support if they notice unusual account activity. We will not normally ask you to disclose your password through a message or unofficial contact channel.
How long information is kept
Information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed. The length of retention depends on the type of record and the applicable requirement. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Your choices and privacy requests
Players may have rights and choices concerning the personal information held about them. These rights can depend on the circumstances, the type of request and requirements that apply to the service. We may need to confirm your identity before completing a request so that information is not disclosed or changed without authorisation.
How to exercise your data rights
To request access to your personal information, correction of inaccurate or incomplete information, deletion of your data, or withdrawal of consent to marketing, contact support@spinsupcasino.best. Please explain your request clearly and provide enough information for us to locate the relevant account. If you are withdrawing consent to marketing, your request can state that you no longer wish to receive promotional communications.
- Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
- Correction: ask us to update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to remove personal information where it is no longer needed or where deletion is available under applicable requirements.
- Marketing consent: withdraw consent to promotional messages at any time where marketing is based on consent.
A request to delete information or withdraw marketing consent does not necessarily remove information that must be retained for legal, security, transaction, dispute or record-keeping purposes. It may also be necessary to keep limited information to prevent repeated account misuse or to record that a marketing preference has been applied. Service and security communications may still be sent when they are necessary to operate or protect an account.
We will consider privacy requests in a reasonable manner and may ask for clarification where needed. If a request cannot be completed in full, we will generally explain the relevant reason, such as a legal retention requirement, security concern or the need to protect another person's information. You may also contact support@spinsupcasino.best about a privacy concern, suspected data incident or question about this policy.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. Where an update is significant, an appropriate notice may be provided through the website or another suitable communication channel. Your continued use of the service after an updated policy is published may be subject to the revised policy.